Network Management
system NMS
Our Network Management System (NMS) services are designed
to provide you with real-time visibility and control over your network infrastructure.
A Seamlessly Integrated
Component of Your Operations
NMS is a comprehensive network monitoring software that provides network administrators with an integrated console for managing routers, firewalls, servers, switches, and printers. NMS offers extensive fault management and performance management functionalities.
It provides handy but powerful Customizable Dashboards and CCTV views that display the immediate status of your devices, at-a-glance reports, business views etc.
NMS also provides a lot of out-of-the-box graphs and reports, which give a wealth of information to network administrators about the health of their networks, servers and applications.
It provides handy but powerful Customizable Dashboards and CCTV views that display the immediate status of your devices, at-a-glance reports, business views etc.
NMS also provides a lot of out-of-the-box graphs and reports, which give a wealth of information to network administrators about the health of their networks, servers and applications.
NMS help you manage your network?
Our Network Management System (NMS) services are designed to provide you with real-time visibility and control over your network infrastructure. NMS is a critical component of effective network administration, allowing you to monitor, manage, and optimize your network resources efficiently.
Our Features and Capabilities:
Unlocking Your Business Potential
Infrastructure Performance Monitoring
Ensure optimal performance with real-time monitoring of your IT infrastructure.
Bandwidth
Management
Management
Optimize and allocate bandwidth effectively to enhance network performance.
Network Configuration Management
Maintain and manage network configurations to ensure stability and security.
Automate
Management
Management
Streamline operations with automated management solutions for efficiency and reliability.
Address
and Port Management
and Port Management
Efficiently manage IP addresses and ports to maintain a secure and organized network environment
Infrastructure Performance Monitoring
NMS connects to your network through bypass mode, helping you optimize performance and achieve uninterrupted operation of your IT infrastructure through active and passive management technologies, monitoring the performance of your IT infrastructure in real-time.
Performance monitoring
– Device availability
– Available response time
– CPU, memory and disk
= Device errors and packet loss
= Network traffic, bandwidth
Hardware monitoring
– Identify performance problems caused by hardware errors
– Monitor power supply
- Monitor temperature
– Monitor voltage
– Monitor resource capacity
Server monitoring
– Monitor CPU, memory, and disk utilization
– Monitor Windows processes and services as well as TCP services
– Monitor Windows events through event ID
– Monitor file size, presence, quantity and modification
Firewall monitoring
– Firewall version, authorization, performance monitoring
– Keep a record of firewall configuration and changes
– Analyze security risks through firewall log visualization
Stability monitoring
– Visualize WAN links
– Monitor Voip link jitter, delay, and packet loss
– Analyze historical trends Measuring and
improving availability planning
Address and Port Management
NMS provides a variety of tools commonly used by network and system administrators, including IP address management, switch port management, external device monitoring, IPAM and SPM reports, etc.
IP address administration
Actively discover, monitor and manage IPV4 and IPV6 addresses. Draw a tree analysis layer Scan the subnet to obtain IP status
Interface management
Automatically scan and identify ports
Monitor the flow status of the interface
Analyze interface traffic types. Configure interface availability threshold alerts
IPAM & SPM report
IPAM report: A report of available and used IP addresses in the network. SPM report: network port availability report, port utilization, speed and type, etc.
Bandwidth Management and Traffic Analysis
NMS collects and analyzes traffic from critical devices, helping you delve into traffic analysis and perform effective bandwidth management, providing detailed traffic reports. Supported device types: Cisco, H3C, Juniper, Ruijie, Sangfor, HP, Huawei, and other leading suppliers in the market. Supports protocols such as Netflow, Sflow, j-flow, IP fix, Netstream, and Appflow.
Bandwidth management
Determine the source of traffic consumption according to application, source and destination IP address, interface and protocol, adjust traffic through policy, and then predict future bandwidth capacity.
Flow analysis
Track application, device, and interface traffic to generate detailed views, and provide network path tracing and periodic performance analysis.
Network Configuration Management
Network configuration management is a comprehensive network device configuration change and compliance management solution that provides unified and centralized security management of network devices such as switches, routers, and firewalls.
Firmware vulnerability monitoring
Compliance management
Automated Administration
The NMS system supports custom configuration workflows. When triggering the status, process, application, file, etc., of custom devices, it runs custom internal alarm processing actions, external software processing actions or configuration actions, etc. For example, the following scenario:
Tiered Support
Help Desk & Incident Management Tiers
Tiered Support: Help Desk & Incident Management Tiers
For any incidents, we immediately get into action, open up a conference bridge, liaise with all the involved parties for resolution, and send regular updates to business and IT stakeholders, based on the escalation matrix. The following are the different tiers of support our Help Desk offers.
The NOC Level 1-Level 3 network resolution framework provides a structured approach to address and resolve network issues effectively. Each level plays a vital role in maintaining the stability and reliability of the network infrastructure, ensuring uninterrupted business operations and minimised downtime.
Tier-0
Support
This is automated or self-service support level that users can access themselves without the aid of the Help Desk. Level 0 support is performed without the aid of a Help Desk technician.
– Self-service facilitates automated password resets, websites for requesting ITIL support, and knowledge base lookup.
– While this is primarily the responsibility of the customer, we can work with the customer to develop Wiki’s and other desk references that are useful for self-service and efficient incident management before opening a ticket.
– Self-service facilitates automated password resets, websites for requesting ITIL support, and knowledge base lookup.
– While this is primarily the responsibility of the customer, we can work with the customer to develop Wiki’s and other desk references that are useful for self-service and efficient incident management before opening a ticket.
Tier-1
Support
It is backed by a generalist NOC Technician with a broad understanding of a part(s) of the IT and network infrastructure under management.
Basic support and troubleshooting, such as password reset, printer configurations, break/fix instructions, ticket routing, and escalation to Tier-2 support.
Support for identified Tier-2 issues, where configuration solutions have already been documented.
When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and Support for identified Tier-2 issues, where configuration solutions have already been documented.
When a Tier-1 issue is not resolved, the Tier-1 NOC Technician classifies the problem into the appropriate Response Time SLA/ Severity Level and escalates to the appropriate Tier-2 contact, along with the ticket number; then tracks the ticket to close.
Tier-2
Support
– Issues such as break/fix, configuration issues, troubleshooting, software installations, and hardware repair (including in-house repair or coordinating depot services) are handled in this level of support.
– Issues escalated by Tier-1 support are handled. The technicians here are more specialized and will first determine if the problem falls in the specialist’s domain, based on the data collected by the Tier-1 NOC Technician.
– if it falls in their domain, they determine if it is a new or an existing issue. At this point, NOC specialists might use advanced diagnostic tools and data analysis.
If it is an existing problem, Tier-2 specialists find out if there is a solution or a workaround in the database. However, in some cases, there might be no solution if it is a known issue. In such cases, NOC Engineers include additional notes on the issues register and escalates to the relevant vendor or Tier-2 Engineer.
– If it is a new problem, they conduct further analysis to see if it could be fixed and resolve the issue. If not, it is then escalated for Tier-2 support, where it is typically assigned to a certified NOC engineer or a product specialist.
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