IT asset inventory management
Innovative XaaS and IT Management Solutions
Discover, Manage, and Track All Your Hardware Assets
– Leverage the unified agent to perform agent-based asset discovery of Windows, macOS, and Linux computers. Deliver seamless remote support with remote ITAM capabilities.
– Build an accurate asset database by discovering and scanning SNMP devices and virtual machines with the network scan.
– Get comprehensive asset information like hardware specification, software installed, scan history, asset ownership history, and asset states in a single pane of glass.
– Build and maintain a separate inventory to manage all your non-IT assets.
– Keep tabs on your IT asset topography using barcode and QR code scanning.
– With the RFID scanning feature available in the ServiceDesk Plus Cloud iPhone app, discover and gather details of multiple IT assets in bulk.
– Build an accurate asset database by discovering and scanning SNMP devices and virtual machines with the network scan.
– Get comprehensive asset information like hardware specification, software installed, scan history, asset ownership history, and asset states in a single pane of glass.
– Build and maintain a separate inventory to manage all your non-IT assets.
– Keep tabs on your IT asset topography using barcode and QR code scanning.
– With the RFID scanning feature available in the ServiceDesk Plus Cloud iPhone app, discover and gather details of multiple IT assets in bulk.
Map Asset Relationships with CMDB. Understand Your IT Environment Better
– Create a high level of synergy by building relationships between people, assets, and other Configuration Items (CI).
– Use pre-defined and custom relationship types to get a visual view of asset relationships.
– Enable an effective problem management and change management planning by building a logical model of your IT infrastructure in the CMDB.
– Use pre-defined and custom relationship types to get a visual view of asset relationships.
– Enable an effective problem management and change management planning by building a logical model of your IT infrastructure in the CMDB.
Manage Software and Ensure Compliance. Sail Through Audits Easily
– Improve software governance by monitoring software usage (unused, rarely used, and so on), number of installations, license types, compliance status, and license expiration
– Isolate vulnerabilities like malware and unauthorized or prohibited software to reduce potential risks.
– Manage software licenses for every software installation on every workstation across the enterprise.
– Track over licensed, under licensed, and compliant software to ensure software license compliance.
– Sail through software audits easily by tracking every installation and allocating individual software licenses across installations.
– Isolate vulnerabilities like malware and unauthorized or prohibited software to reduce potential risks.
– Manage software licenses for every software installation on every workstation across the enterprise.
– Track over licensed, under licensed, and compliant software to ensure software license compliance.
– Sail through software audits easily by tracking every installation and allocating individual software licenses across installations.
Track IT Asset Purchases and Contracts. Manage IT Budgets Better
– Manage the complete life cycle of purchase orders with a structured approval and delivery process.
– Maintain a complete product catalog of all assets owned by the company with price and warranty details.
– Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations.
– Keep track of IT contracts and get notified about their expiry in advance.
– Maintain a complete product catalog of all assets owned by the company with price and warranty details.
– Maintain a vendor catalog, compare prices from different vendors, and analyze purchase trends to leverage negotiations.
– Keep track of IT contracts and get notified about their expiry in advance.
Asset management feature checklist
Innovative XaaS and
IT Management Solutions Architecture
Key Challenges Addressed by
Innovative XaaS and IT Management Solutions:
Rising Cyber
Threats
Protect exposed networks as businesses shift online, eliminating vulnerabilities with proactive threat detection.
Complex Tech Demands
Simplify operations with a unified platform that adapts to new technologies, reducing the burden on IT teams.
Workload Overload
Automate repetitive tasks like log analysis, configuration management, and performance tuning.
Skill Gaps
Leverage expert-driven solutions and a user-friendly portal to bridge talent shortages and standardize operations.
Smart essentials to make your ITSM wholesome
Make service management cross the boundary from IT to other business processes with the ITSM
ITSM Platform
Overview:
ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
Key Features:
24/7 Instant Ticket Creation and Response:
Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
Network Management System (NMS)
Core Functionality:
The Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
EventLog Analyzer Platform (ELA)
Security Analysis Tool:
EventLog Analyzer Platform is a critical component of the S.NOC solution for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments.
The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
Why Choose Innovative XaaS and IT Management Solutions?
Unlocking Your Business Potential
24/7 Network Monitoring
Continuous oversight of devices, traffic, and logs for instant anomaly detection.
Cloud-Based ITSM Platform
Automate workflows, generate real-time reports, and resolve incidents faster.
Private Operations Portal
Track every action with a dedicated dashboard for audits, compliance, and transparency.
Scalable
Security
Security
Stay ahead of threats with AI-driven analytics and adaptive response protocols.
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Cybersecurity Alliance
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