IT Change Management
Innovative XaaS and IT Management Solutions
Get Better at Managing IT Changes Without Missing a Step
– Configure change types, roles, statuses, and templates to manage your change cycle easily.
– Log changes from incidents and problems and track them at every step of the cycle.
– Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders.
– Assign, measure, and analyze change metrics to continually improve your change management process.
– Log changes from incidents and problems and track them at every step of the cycle.
– Configure automated workflows and notifications to improve visibility and communication for IT and business stakeholders.
– Assign, measure, and analyze change metrics to continually improve your change management process.
Customize Change Workflow process, Do IT Your Way
– Handle standard, emergency, and critical changes separately with unique and customizable workflows using ServiceDesk Plus.
– Break down changes into eight custom stages, and assign these stages their own statuses.
– Build change workflows with actions like approvals, notifications, and field updates on a drag-and-drop-canvas.
– Associate predefined change templates to preconfigured workflows to instantly trigger a change upon submission.
– Break down changes into eight custom stages, and assign these stages their own statuses.
– Build change workflows with actions like approvals, notifications, and field updates on a drag-and-drop-canvas.
– Associate predefined change templates to preconfigured workflows to instantly trigger a change upon submission.
handle your IT changes
Make Informed Decisions on Changes, Minimize Business Risks
– Make informed decisions to reduce unauthorized, failed, and emergency changes.
– Assess, prioritize, and schedule changes with inputs from the CAB.
– Refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.
– Publish announcements from within the change to communicate any planned downtime to end users.
– Assess, prioritize, and schedule changes with inputs from the CAB.
– Refer to CMDB relationships to get an integrated view of the IT assets and services impacted by the change.
– Publish announcements from within the change to communicate any planned downtime to end users.
Streamline Change Planning, Approval, and Rollout. No More Unplanned Outages
– Create impact, roll out, and back out plans and implementation checklists.
– Refer to the change management module’s schedule calendar to resolve any conflicts.
– Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
– Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
– Carry out a post implementation review to ensure that there are no further glitches.
– Refer to the change management module’s schedule calendar to resolve any conflicts.
– Configure systematic workflows for every stage right from submission to closure to ensure that nothing is missing.
– Initiate projects from within a change or execute simple tasks to roll out the change depending on its complexity.
– Carry out a post implementation review to ensure that there are no further glitches.
advantages
Global assets are visible and controllable
Integrating EDLP, NDLP and UEBA into one, eliminating the need to deploy multiple sets of products and reducing the workload of IT operation and maintenance personnel
Meet compliance requirements with ease
Terminals before accessing the intranet undergo automated compliance detection, processing, and repair to ensure that all terminals accessing the intranet meet compliance requirements.
Detect and repair easily closed loop
Provides a closed-loop solution for terminal compliance detection and repair, which greatly reduces the workload of administrators and improves work efficiency.
Security baseline strengthening and reinforcement
Provide standard closed-loop solutions for office terminal compliance baseline detection, disposal, and repair, allowing enterprises to continuously strengthen their security baselines.
Reduce the risk of
software piracy
Provide integrated software management, pirated software detection
and disposal, realize software genuineness and
standardization, and reduce legal risks.
Simple and easy to use,
worry-free operation and maintenance
It provides a simple and easy-to-use operation interface, unified terminal management and control, and the ability to detect and repair self-closed loops, allowing administrators to save worry and effort.
Innovative XaaS and
IT Management Solutions Architecture
Key Challenges Addressed by
Innovative XaaS and IT Management Solutions:
Rising Cyber
Threats
Protect exposed networks as businesses shift online, eliminating vulnerabilities with proactive threat detection.
Complex Tech Demands
Simplify operations with a unified platform that adapts to new technologies, reducing the burden on IT teams.
Workload Overload
Automate repetitive tasks like log analysis, configuration management, and performance tuning.
Skill Gaps
Leverage expert-driven solutions and a user-friendly portal to bridge talent shortages and standardize operations.
Smart essentials to make your ITSM wholesome
Make service management cross the boundary from IT to other business processes with the ITSM
ITSM Platform
Overview:
ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
Key Features:
24/7 Instant Ticket Creation and Response:
Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
Network Management System (NMS)
Core Functionality:
The Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
EventLog Analyzer Platform (ELA)
Security Analysis Tool:
EventLog Analyzer Platform is a critical component of the S.NOC solution for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments.
The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
Why Choose Innovative XaaS and IT Management Solutions?
Unlocking Your Business Potential
24/7 Network Monitoring
Continuous oversight of devices, traffic, and logs for instant anomaly detection.
Cloud-Based ITSM Platform
Automate workflows, generate real-time reports, and resolve incidents faster.
Private Operations Portal
Track every action with a dedicated dashboard for audits, compliance, and transparency.
Scalable
Security
Security
Stay ahead of threats with AI-driven analytics and adaptive response protocols.
Contact Us
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Join Our Global
Cybersecurity Alliance
Whether you’re an enterprise seeking protection or a tech provider expanding capabilities, let’s build safer digital ecosystems.