problem management
Innovative XaaS and IT Management Solutions
Spend 2.5* hours less on every problem
and focus on mission-critical functions.
Accelerate ticket resolution with ITSM incident management through smart automation.
Enhance efficiency and improve response times, ensuring that your organization effectively addresses incidents and minimizes downtime.
Enhance efficiency and improve response times, ensuring that your organization effectively addresses incidents and minimizes downtime.
Nail Underlying Issues in Your IT,
Eliminate Recurring Incidents
– Document symptoms and analyze the impact of problems to mitigate risk.
– Provide temporary workarounds to ensure service availability until the permanent fix is ready.
– Identify future incidents and minimize severity.
– Get a better first time fix rate for your service desk through efficient error control.
– Proactively identify and fix issues before users experience any issues using the problem management module.
– Identify future incidents and minimize severity.
– Get a better first time fix rate for your service desk through efficient error control.
– Proactively identify and fix issues before users experience any issues using the problem management module.
Reduce Incident Volumes and Service Desk Burden
– Make announcements on problems and avoid duplication of incident tickets.
– Maintain known error records and enable users to search for them in the self-service portal.
– Enable technicians to close a problem and trigger an automatic closure of all linked incidents.
– Publish an effective knowledge base articles on resolved problems for future reference.
– Identify problem trends with insightful, easy-to-generate reports and come up with permanent solutions.
– Maintain known error records and enable users to search for them in the self-service portal.
– Enable technicians to close a problem and trigger an automatic closure of all linked incidents.
– Publish an effective knowledge base articles on resolved problems for future reference.
– Identify problem trends with insightful, easy-to-generate reports and come up with permanent solutions.
Integrate Problem Management with Other ITSM Processes
– Work in tandem with other ITSM processes like incident, change, and asset management to ensure a high availability of your IT infrastructure.
– Log problems from incidents and link similar incidents to the problem.
– Enable technicians to close a problem and trigger an automatic closure of all linked incidents.
– During problem analysis, acquire critical asset-related information and view relationships in the CMDB.
– Initiate a new change from within a problem when a permanent fix is identified.
– Log problems from incidents and link similar incidents to the problem.
– Enable technicians to close a problem and trigger an automatic closure of all linked incidents.
– During problem analysis, acquire critical asset-related information and view relationships in the CMDB.
– Initiate a new change from within a problem when a permanent fix is identified.
Innovative XaaS and
IT Management Solutions Architecture
Key Challenges Addressed by
Innovative XaaS and IT Management Solutions:
Rising Cyber
Threats
Protect exposed networks as businesses shift online, eliminating vulnerabilities with proactive threat detection.
Complex Tech Demands
Simplify operations with a unified platform that adapts to new technologies, reducing the burden on IT teams.
Workload Overload
Automate repetitive tasks like log analysis, configuration management, and performance tuning.
Skill Gaps
Leverage expert-driven solutions and a user-friendly portal to bridge talent shortages and standardize operations.
Smart essentials to make your ITSM wholesome
Make service management cross the boundary from IT to other business processes with the ITSM
ITSM Platform
Overview:
ITSM is the “heart” of the Innovative XaaS and IT Management Solutions, serving as the core platform for managing customer network issues and incident reporting effectively. It provides a standardized operational method for Innovative XaaS and IT Management Solutions.
Key Features:
24/7 Instant Ticket Creation and Response:
Experience rapid ticket creation and processing that aligns with customer service agreements. Receive updates via email, SMS, and WeChat, while also allowing for web-based ticket tracking and history retrieval.
Network Management System (NMS)
Core Functionality:
The Network Management System is the central feature of the Innovative XaaS and IT Management Solutions, focusing on the operational stability and security monitoring of network devices. With 24/7 monitoring of customer-connected devices, it triggers response rules for instant ticket creation, connecting engineers to resolve issues and inform users.
EventLog Analyzer Platform (ELA)
Security Analysis Tool:
EventLog Analyzer Platform is a critical component of the S.NOC solution for network security analysis. It collects logs from servers, network devices, security equipment, and application systems to conduct thorough security assessments.
The platform offers compliance checks for network security and performs standard baseline security evaluations on devices. It integrates with the ITSM system to set response rules for instant ticket creation, facilitating timely issue resolution and user notifications.
Why Choose Innovative XaaS and IT Management Solutions?
Unlocking Your Business Potential
24/7 Network Monitoring
Continuous oversight of devices, traffic, and logs for instant anomaly detection.
Cloud-Based ITSM Platform
Automate workflows, generate real-time reports, and resolve incidents faster.
Private Operations Portal
Track every action with a dedicated dashboard for audits, compliance, and transparency.
Scalable
Security
Security
Stay ahead of threats with AI-driven analytics and adaptive response protocols.
Contact Us
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Cybersecurity Alliance
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